Refund Policy

REFUNDS / ISSUES/ REPLACEMENTS

All refund requests MUST be reported within 48 hours of receiving your order to : hello@thequeenofbling.co.uk

This allows us to investigate your request

If there are any issues with your order please report within 48 hours if items are missing, damaged or defective in anyway

Please take pictures of how the item arrived, the items that are requiring a refund / replacement

Reports that are made need to be 

- within 48 hours

- pictures of packaging

- pictures of items

- To help us resolve your query, please provide a detailed description of the issue with your order. 

- please keep all order until a decision has been made

Any issues out of the timescale can not be investigated

PERSONALISED ITEMS

We want to make sure your personalised item is exactly how you want it! Please carefully review all spelling and details before placing your order. Once submitted, The Queen of Bling cannot be held liable for any errors

As all of our items are made especially for you, we’re unable to accept refunds on personalised orders

MYSTERY BOXES

Mystery boxes are a fun surprise, but please remember they’re non-returnable. If you’re after specific items, we suggest ordering those directly from our website

DIGITAL FILES

When ordering digital files, please double-check your email address before completing your purchase. Unfortunately, files cannot be resent to a different email address once delivered

As digital files are delivered instantly, we’re unable to accept refunds on digital purchases